Shipping Policy
Legal
Shipping & Delivery Policy
This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when you purchase from NüME. If you have questions about a specific order, please contact support before or after placing your order.
1. Order Processing
Order Processing Times
Orders are processed on business days. Processing times may vary depending on order volume, verification checks, and carrier pickup schedules. You will receive an order confirmation after checkout and a shipping confirmation once your order has been dispatched.
- Business days exclude weekends and public holidays
- Processing time is separate from shipping transit time
- Address accuracy is the customer’s responsibility
2. Shipping Methods
Shipping Services
Shipping options available at checkout depend on your location and carrier availability. Estimated delivery times shown at checkout are estimates only and may be affected by external factors such as weather, customs processing, or carrier delays.
3. Delivery Timeframes
Estimated Delivery Time
Delivery timeframes vary by destination. Transit times begin after the order has been shipped (not when it is placed). Carrier delays may occur and are outside our control.
- Domestic shipments typically arrive sooner than international shipments
- International deliveries may require additional time for customs clearance
- Delivery estimates are not guaranteed arrival dates
4. Shipping Costs
Shipping Fees
Shipping fees are calculated at checkout based on destination, package size/weight, and selected shipping method. Any promotions (if available) will be reflected automatically during checkout.
5. Tracking
Tracking Your Order
Where available, tracking details will be provided once your order ships. Tracking events may take time to update after carrier pickup.
- Tracking availability depends on the selected carrier/service
- Some international services may have limited tracking updates
6. Address & Delivery Issues
Incorrect Addresses, Failed Deliveries
Please verify your shipping address at checkout. If a package is returned due to an incorrect or incomplete address, delivery refusal, or repeated failed delivery attempts, you may be responsible for additional shipping charges.
- We cannot guarantee changes after an order is submitted
- Returned-to-sender parcels may require reshipping fees
7. International Shipping
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, and import fees determined by the destination country. These charges are the customer’s responsibility unless explicitly stated otherwise at checkout.
- Customs processing times are outside our control
- Carrier brokerage fees may apply in some regions
8. Damaged or Missing Packages
Shipping Problems
If your order arrives damaged, appears tampered with, or is missing items, contact us as soon as possible with your order number and any supporting photos (if available). We may require carrier documentation to assist with a claim.
- Keep all packaging for inspection if damage is reported
- Claims may be time-limited by the carrier
9. Contact
Need Help?
If you have questions about shipping, delivery status, or a carrier issue, please contact our support team with your order number for faster assistance.
Research Use Disclaimer
Research Use Only
All products and information provided by NüME are intended strictly for research and educational purposes only. They are not intended for human consumption, diagnostic use, or therapeutic application.